6. Built-In Language Translation (Go Global) – Convert chat into any language with the click of a button! How Can You Use ChatterPal? ChatterPal has many uses and can fit any type of business to increase sales and leads. I’ll go over just a few ways this technology can be used to grow your business. Ecommerce and website owners can offer discounts and coupons to boost sales!
SOCIAL MEDIA INTEGRATION : Livechat enable us place a chat feature on our Facebook fan page,thereby enabling our helpdesk agents respond to chats from Facebook,like they come from our website. TICKET REPORTING : The ticket reporting feature provided by Livechat shows us the number of tickets created by customers.While also giving us a breakdown on how many of these ticket were successfully resolved,how many were left unresolved,how many had positive or negative ratings etc This vital analytical information ,enable us measure the performance of our helpdesk team.
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Yet if you notice to upper right of picture are ready made chats, meaning they have made chat’s ahead of time for particular scenarios such as taking an order, giving a coupon, signing up to a webinar, getting a freebie in exchange for an email and even exit popup abilities. Want to take it a step further, Doctor’s, Lawyers, Hairstylist, and more, all need to make appointments. Guess what ChatterPal does that too. And what puts the cherry on top of it all is that the front end offer comes with a Commercial License.
We are now able to leave our Chat on 24/7, when previously we had limited hours (due to staffing) for the Chat. It is still very much a work in progress to ensure the ChatBot has routed to the correct conversations and can sometimes be frustrating to try and figure out why the ChatBot went to a certain scenario over another. The help topics the company provides can point you in the right direction but they are written at a level above the capabilities of a brand new user to bots in my opinion. Determining whether or not no conversation with a client vs a below average conversation with a client (at times) is worth it, will determine whether we continue to renew our monthly subscription.