When I begin a conversation, I normally ask them what their challenges are and after that I assure an outcome. Perhaps it's I'll be sure I obtain that answer for you. I'm going to get somebody to deal with that. I'm going to go talk to the group insure I understand the ideal context to provide you the most effective solution however you constantly wish to assure a result to people in the online chat.
SOCIAL MEDIA INTEGRATION : Livechat enable us place a chat feature on our Facebook fan page,thereby enabling our helpdesk agents respond to chats from Facebook,like they come from our website. TICKET REPORTING : The ticket reporting feature provided by Livechat shows us the number of tickets created by customers.While also giving us a breakdown on how many of these ticket were successfully resolved,how many were left unresolved,how many had positive or negative ratings etc This vital analytical information ,enable us measure the performance of our helpdesk team.
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