One of the basic problems for online websites that are marketing anything whether it is a product or service or both is communication and being able to help the customer in their decision making process. With the growing demand in online marketing, customers are looking for a quick and easy way to get their browsing and purchasing done. Most customers are turned off by automated phones, or phones that put you on hold for years. Customer support and help especially in making their purchase has become paramount. Therefore tools are needed to bring this about. I believe after testing ChatterPal that the creators have solved a very important customer relational problem and have done it with automation.
We are now able to leave our Chat on 24/7, when previously we had limited hours (due to staffing) for the Chat. It is still very much a work in progress to ensure the ChatBot has routed to the correct conversations and can sometimes be frustrating to try and figure out why the ChatBot went to a certain scenario over another. The help topics the company provides can point you in the right direction but they are written at a level above the capabilities of a brand new user to bots in my opinion. Determining whether or not no conversation with a client vs a below average conversation with a client (at times) is worth it, will determine whether we continue to renew our monthly subscription.
When I begin a conversation, I normally ask them what their challenges are and after that I assure an outcome. Perhaps it's I'll be sure I obtain that answer for you. I'm going to get somebody to deal with that. I'm going to go talk to the group insure I understand the ideal context to provide you the most effective solution however you constantly wish to assure a result to people in the online chat.
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Step 2 is where you choose your Avatar’s voice, whether through an AI voice which uses whatever script you give it, whether you hand type it, copy and paste it, or use a provided professional script for a particular niche. A huge amount of voice choices, voice characters, and even international ones, including voice translation if you purchase one of the otos. You also can tweak the voices speed and pitch which is a new technology all together outdistancing Video Pal, one of their previous products.
Okay, so discuss it like they're a five-year-old even if you feel like their incredibly technological or you sell an innovation product. ChatterPal just assists the whole discussion 'cause most consumers will not also tell you that they do not get what you're what you're saying. They'll simply resemble yeah fine got it and afterwards they'll proceed. So ensure that you simplify.