One of the basic problems for online websites that are marketing anything whether it is a product or service or both is communication and being able to help the customer in their decision making process. With the growing demand in online marketing, customers are looking for a quick and easy way to get their browsing and purchasing done. Most customers are turned off by automated phones, or phones that put you on hold for years. Customer support and help especially in making their purchase has become paramount. Therefore tools are needed to bring this about. I believe after testing ChatterPal that the creators have solved a very important customer relational problem and have done it with automation.
Yet if you notice to upper right of picture are ready made chats, meaning they have made chat’s ahead of time for particular scenarios such as taking an order, giving a coupon, signing up to a webinar, getting a freebie in exchange for an email and even exit popup abilities. Want to take it a step further, Doctor’s, Lawyers, Hairstylist, and more, all need to make appointments. Guess what ChatterPal does that too. And what puts the cherry on top of it all is that the front end offer comes with a Commercial License.
We are now able to leave our Chat on 24/7, when previously we had limited hours (due to staffing) for the Chat. It is still very much a work in progress to ensure the ChatBot has routed to the correct conversations and can sometimes be frustrating to try and figure out why the ChatBot went to a certain scenario over another. The help topics the company provides can point you in the right direction but they are written at a level above the capabilities of a brand new user to bots in my opinion. Determining whether or not no conversation with a client vs a below average conversation with a client (at times) is worth it, will determine whether we continue to renew our monthly subscription.
What Makes ChatterPal Better Than Other Apps? ChatterPal comes loaded with industry leading features that are not available in any other app. This includes smart chat automation, interactive 3D avatars, award winning text-to-speech, one-click translation, logo mapping and a whole lot more. You get all this for a jaw dropping low one-time price that comes with Commercial License & Unlimited site license.