Automated messages are the greatest method to engage with your ChatterPal client at the best moment and also guide him towards the conversion. Allow's say that your site visitor gets on a particular page for more than 5 minutes. He might be trying to find some specific details. Let him recognize that you can aid. (Obviously you can not try to find every uncertain possible consumer. Fortunately a trigger will do all the benefit you).
SOCIAL MEDIA INTEGRATION : Livechat enable us place a chat feature on our Facebook fan page,thereby enabling our helpdesk agents respond to chats from Facebook,like they come from our website. TICKET REPORTING : The ticket reporting feature provided by Livechat shows us the number of tickets created by customers.While also giving us a breakdown on how many of these ticket were successfully resolved,how many were left unresolved,how many had positive or negative ratings etc This vital analytical information ,enable us measure the performance of our helpdesk team.
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