Developed by one of the leaders in the AI space, IBM, Watson Assistant is one of the most advanced AI-powered chatbots on the market. Pre-trained with content from your specific industry, Watson Assistant can understand your historical chat or call logs, search for an answer in your knowledge base, ask customers for more clarity, direct them to human representatives, and even give you training recommendations to hone its conversational abilities.
You can use this online software solution to manage a number of lead generation activities such as chat blasts, drip campaigns, and list building. It also allows you to automate customer service by providing the answers to frequently asked questions and reduces the wait time. You can even override your intelligent chatbot and jump into the conversation at any time, seamlessly.
Owned by LogMeIn, this software has security features and a UI/UX that feels outdated and hinders the productivity of the end users. Parts of the platform feel like a legacy system, and although you have everything you need and more with Bold360, it’s just not as smooth or visually appealing as many of the new customer service chatbots on the market.
With Botsify, companies can easily develop chatbots without the need for excessive coding and decoding. Combining the support of both AI and human agents, it allows businesses’ to nimbly switch to the latter in case of emergencies. What is more, it can conduct conversations in multiple languages. Additionally, the platform promises a faster response rate, better customer retention, and more qualified leads. Although it charges $50 (onwards), it does provide a two-week trial period for businesses.
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This platform enables businesses to build a bot in under five minutes! What is more, they are given the option of choosing between 20 pre-developed bots, or even customise it without any coding requirements. While its key features remain its ability to support a wide range of content — from images to gifs to videos — other reasons to make this your choice of chatbot is its capability to allow users to meet their end-to-end solutions. Although it is free to use (for a limited period), businesses will have to pay $0.0010 per message after that.