There are many AI chatbots in the market today, and while some may come with similar features, they are largely different and offer varying levels of capabilities. While some businesses can adapt to basic bots for their use cases, others may need more advanced software to run their operations effectively. With many options to choose from, organisations will do well to understand which will suit their business needs the best. 
AI chatbot is a software that can simulate a user conversation with a natural language through messaging applications. It increases user response rate by being available 24/7 on your website. AI Chatbot saves your time, money, and gives better customer satisfaction. Chatbots use machine learning and natural language processing (NLP) to deliver near human like conversational experience.

Developed by one of the leaders in the AI space, IBM, Watson Assistant is one of the most advanced AI-powered chatbots on the market. Pre-trained with content from your specific industry, Watson Assistant can understand your historical chat or call logs, search for an answer in your knowledge base, ask customers for more clarity, direct them to human representatives, and even give you training recommendations to hone its conversational abilities.

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By collecting over 20 years of messaging transcript data and feeding it to their AI-powered chatbot, LivePerson can automate almost every industry’s messaging and integrate with most messaging channels like your website, mobile app, Apple Business Chat, text messaging, Google Rich Business messaging, Line, Facebook Messenger, WhatsApp, and Google AdLingo. 

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By collecting over 20 years of messaging transcript data and feeding it to their AI-powered chatbot, LivePerson can automate almost every industry’s messaging and integrate with most messaging channels like your website, mobile app, Apple Business Chat, text messaging, Google Rich Business messaging, Line, Facebook Messenger, WhatsApp, and Google AdLingo.

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Snatchbot Pricing: Snatchbot has a free and pro plan. The Free plan provides access to all the basic platform features, including live chat, broadcast, all messaging channels, and more. The Pro plan gives you access to all features, and is based on how many messages are sent/received. This is tiered, starting at $30/mo for 10K messages, and goes all the way up to $999/mo for 1Million messages.
Integrated with a company’s key messaging applications, AI bots are programmed to automate customer support by simulating a conversation with a user. When they interact with these bots, they get the experience of interacting with real people. Not only can such a service be made available to them 24/7, but it can also provide business’ critical data on customer behaviour to inform future decision making.
There are many AI chatbots in the market today, and while some may come with similar features, they are largely different and offer varying levels of capabilities. While some businesses can adapt to basic bots for their use cases, others may need more advanced software to run their operations effectively. With many options to choose from, organisations will do well to understand which will suit their business needs the best. 

Although Pandorabots provides a range of services to meet various businesses demands, it requires some coding skills to get started. Businesses can use this for customer service, voice interfaces, B2B messaging, among others. The platform claims to have over 2,75,000 registered developers, with almost 3,25,000 chatbots already developed. Although there is a free version available for a limited range of features, a more comprehensive package starts at $19 per month including a two-week free trial.

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Owned by LogMeIn, this software has security features and a UI/UX that feels outdated and hinders the productivity of the end users. Parts of the platform feel like a legacy system, and although you have everything you need and more with Bold360, it’s just not as smooth or visually appealing as many of the new customer service chatbots on the market.

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