You can use this online software solution to manage a number of lead generation activities such as chat blasts, drip campaigns, and list building. It also allows you to automate customer service by providing the answers to frequently asked questions and reduces the wait time. You can even override your intelligent chatbot and jump into the conversation at any time, seamlessly.
Watson Assistant Pricing: IBM Watson Assistant’s Free plan allows 10,000 API calls per month, 5 chatbots, 100 intents and 25 entities. The Standard plan has unlimited API calls at a cost of $0.0025 per call. You can have up to 20 chatbots, 2,000 intents and 1,000 entities. IBM also offers a multiple higher-level plans, which you’ll need to contact IBM for a quote.
Owned by LogMeIn, this software has security features and a UI/UX that feels outdated and hinders the productivity of the end users. Parts of the platform feel like a legacy system, and although you have everything you need and more with Bold360, it’s just not as smooth or visually appealing as many of the new customer service chatbots on the market.