Integrated with a company’s key messaging applications, AI bots are programmed to automate customer support by simulating a conversation with a user. When they interact with these bots, they get the experience of interacting with real people. Not only can such a service be made available to them 24/7, but it can also provide business’ critical data on customer behaviour to inform future decision making.


ActiveChat Pricing: Free plan provides single bot with up to 500 monthly active users, but lacks many features. Starter plan is $19 a month and gives you one bot with up to 1,000 monthly active users. Architect plan is $49 a month where you get access to all features. And the Agency bot is $249/mo, which gets you ten bots for 50K monthly active users and access to all features.

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Emerging as one of the more popular platforms to build AI chatbots for Facebook Messenger and SMS, Mobile Monkey offers businesses an interactive interface to interact with their customers more effectively. Free to use, it has become a regular fixture in many company’s social media marketing strategies. It enables them to automate responses, maintain a long contact list, send periodic notifications, and more.

This allows businesses to build advanced conversational interfaces into any device, website, apps or cloud. Developed by IBM, it does not require users to have any prior coding experience. Watson Assistant is pre-trained with content from specific industries and allows businesses to build and deploy conversational interactions. Although the Lite versions with limited features come for free, packages start from $120 for 1,000 users per month along with a free 30-day trial. 

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With Botsify, companies can easily develop chatbots without the need for excessive coding and decoding. Combining the support of both AI and human agents, it allows businesses’ to nimbly switch to the latter in case of emergencies. What is more, it can conduct conversations in multiple languages. Additionally, the platform promises a faster response rate, better customer retention, and more qualified leads. Although it charges $50 (onwards), it does provide a two-week trial period for businesses. 

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Snatchbot Pricing: Snatchbot has a free and pro plan. The Free plan provides access to all the basic platform features, including live chat, broadcast, all messaging channels, and more. The Pro plan gives you access to all features, and is based on how many messages are sent/received. This is tiered, starting at $30/mo for 10K messages, and goes all the way up to $999/mo for 1Million messages.
This allows businesses to build advanced conversational interfaces into any device, website, apps or cloud. Developed by IBM, it does not require users to have any prior coding experience. Watson Assistant is pre-trained with content from specific industries and allows businesses to build and deploy conversational interactions. Although the Lite versions with limited features come for free, packages start from $120 for 1,000 users per month along with a free 30-day trial. 

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Owned by LogMeIn, this software has security features and a UI/UX that feels outdated and hinders the productivity of the end users. Parts of the platform feel like a legacy system, and although you have everything you need and more with Bold360, it’s just not as smooth or visually appealing as many of the new customer service chatbots on the market.

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