When did life admin become a thing? We’re not quite sure but we do know that a “day-off” can often be entirely consumed by sitting on hold to British Gas, or searching for a holiday destination. Unless you love life admin, there is 100% a better way. One big benefit of a personal assistant is that they can take care of your personal life and your business one. As ibLE Co-Founder Georgina explains, a personal assistant can organise everything from “booking hair appointments, doctor appointments and sourcing gifts to doing research on trips, booking travel and even just looking through the diary to make sure everything makes sense.”
But even though most chatbots can handle moderately sophisticated conversations, like welcome conversations and product discovery interactions, the if/then logic that powers their conversational capabilities can be limiting. For instance, if a customer asks a unique yet pressing question that you didn’t account for when designing your chatbot’s logic, there’s no way it can answer their question, which hangs your customer out to dry and ultimately leaves them dissatisfied with your customer service.
As an Hourly Paid PA, you work to a rota along with a team of PAs. Shifts vary, depending on your employer’s needs, but are usually 12-hour day / 12-hour night shifts, e.g. 7am – 7pm, 7pm – 7am. Employer’s needs and preferences vary, an employer might require more care in the morning for example, or have a different routine at weekends. The rota will be designed by AskJules Ltd. and approved by your employer, usually two week rolling, 4 shifts one week and 3 the next. If you or your employer have any preferences or we think your abilities are better suited at particular times, the rota can be amended.
Olark is an excellent alternative for those businesses that want to attract potential customers, increase sales, and offer support. Olark's advanced plans offer everything you need for optimal interaction and management: customizable chat boxes, access to chat history, monitoring team performance, or the possibility of conducting pre-conversation surveys.
These are just the basic versions of intelligent chatbots. There are many more intelligent chatbots out there which provide a much more smarter approach to responding to queries. Since the process of making a intelligent chatbot is not a big task, most of us can achieve it with the most basic technical knowledge. Many of which will be very extremely helpful in the service industry and also help provide a better customer experience.
As the industry's most tightly integrated agent and bot solution, Bold360 uses AI to help agents be more efficient and provide seamless transitions from bots to agents. What makes Bold360 unique is that it patented its own natural language processing technology to help brands build chatbots that can understand their customers’ intent without the need of keyword matching. Its conversational AI can interpret complex language, remember the context of an entire conversation, and reply to customers with natural responses. Customers can even buy your products through the chatbot. You can also give your chatbot its own personality and run it on most messaging channels. Bold360's customers include companies such as Intuit, Edible Arrangements, and Vodafone.