Executive Assistants face challenges and problems every single day, sometimes every single minute. How are we going to plan a leadership summit this year that actually accomplishes a goal? How will we fit all these must-do meetings into the calendar for the London trip? How can we resolve this payroll emergency before anyone finds out? These are all questions Executive Assistants might face. (And these questions make up just a sampling of potential questions.)
Executive Assistants can expand their roles as they develop new skills. So EAs can stay in the same role for a decade, but essentially do a different job every single year. Since EAs pitch in to help in any way possible, they are constantly exposed to opportunities to develop new competencies. This means they can expand the tasks they help with to incorporate their new skills and interests. And since an EAs work is really never done, the possibilities are virtually endless.
Drift provides conversational marketing and sales software powered by both automation (rule-based) and artificial intelligence (NLP). According to their website, "Drift's conversational AI is trained on over 6 billion conversations to identify the patterns that engage and convert visitors into qualified pipeline." This means the machine learning that the chatbot comes with is already pre-trained and ready to go.
LivePerson’s BotStudio also lets you build chatbots from scratch, without any coding knowledge, and its analytics dashboard can track metrics like real-time sentiment, bot containment rate, bot conversation time, total conversation time, average order value, and bot contained sales, allowing you to grasp the impact your chatbot has had on your business’ bottom line.
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The platform supports an open standard scripting language called Artificial Intelligence Markup Language (AIML) and while it's easy to use even for those who don't have a programming background, it drives sophisticated conversations. Its bots can be built and deployed on web, mobile, home hubs, and popular messaging platforms like Twitter, Telegram, Line, and Slack.
The easiest way to make an intelligent chatbot is to sign up for one of the platforms we have covered here. You can use the tools they provide to make a chatbot that will meet your needs. Most of these platforms cater to non-coders. For example, Botscrew allows you to create, update, train, and analyze the chatbots results on the go with a simple, user-friendly interface. Many other platforms also cater for non-technical users. Some, like ItsAlive and Pandorabots, target more technical users.
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Problems tend to make some people freak out and shrink up and then energize others and inspire them to spring to action. Executive Assistants that fit the second profile will thrive when it comes to the problem-solving aspect of EA roles. Problem-solving also appeals to people who love a good mystery or puzzle—people who will stop at nothing until they figure out the answer to their problem.
This tool allows you to respond to chats in an estimated time of 15 seconds, offering optimal customer service. Jivo Chat offers visitors a non-invasive chat with personalized messages. In this way, if the potential client decides to start a conversation, you or your agents will receive an immediate notification on their mobile or computer to answer this question.
Rulai also integrates with most messaging channels, customer service software, enterprise business software, and cloud storage platforms. You can either build a Ruali chatbot from scratch with its drag-and-drop design console and let its AI adapt to your customers or you can implement a pre-trained chatbot that has been fed data from your specific industry.
Owned by LogMeIn, this software has security features and a UI/UX that feels outdated and hinders the productivity of the end users. Parts of the platform feel like a legacy system, and although you have everything you need and more with Bold360, it’s just not as smooth or visually appealing as many of the new customer service chatbots on the market.