SOCIAL MEDIA INTEGRATION : Livechat enable us place a chat feature on our Facebook fan page,thereby enabling our helpdesk agents respond to chats from Facebook,like they come from our website. TICKET REPORTING : The ticket reporting feature provided by Livechat shows us the number of tickets created by customers.While also giving us a breakdown on how many of these ticket were successfully resolved,how many were left unresolved,how many had positive or negative ratings etc This vital analytical information ,enable us measure the performance of our helpdesk team.

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In the next step you tweak the Avatar’s association with your logo, whether it’s on their shirt, clipboard, or bag they are carrying. You also get to tweak the chat box colors to match your website and avatar. They even have a way that you have full control of tweaking these colors with a special custom color selection. So far so good but it is the chat technology I think that really takes this to a level never seen before.
The interesting updates I heard about Chatterpal attracted me to the core, and I thought I should share them with you guys too. ChatterPal is a product developed by Paul Ponna, which is a user-friendly technology that makes use of the messaging and advanced chatbot system to add visitor communication on any website. The important goal of Chatterpal is to boost leads and sales.

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The visitors on your web page have to recognize that a real-time conversation is the fastest way to communicate with you. Let them know that you prepare to respond. You can make use of different messages over your chat box. For instance: "Hey there, we are right here and also ready to answer your concerns!" Be initial. Examine your messages and also select the most effective one.

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