Botengine has reduced the workload on the helpdesk department . However ,I fear we may come one day have an advanced Botengine ,years down the line ; which is able to respond to the current complex queries we respond to and thus when that day comes , why would my employer keep me at the job ,when a Bot can do a better job ,without ever getting tired.
We are now able to leave our Chat on 24/7, when previously we had limited hours (due to staffing) for the Chat. It is still very much a work in progress to ensure the ChatBot has routed to the correct conversations and can sometimes be frustrating to try and figure out why the ChatBot went to a certain scenario over another. The help topics the company provides can point you in the right direction but they are written at a level above the capabilities of a brand new user to bots in my opinion. Determining whether or not no conversation with a client vs a below average conversation with a client (at times) is worth it, will determine whether we continue to renew our monthly subscription.
Okay, so discuss it like they're a five-year-old even if you feel like their incredibly technological or you sell an innovation product. ChatterPal just assists the whole discussion 'cause most consumers will not also tell you that they do not get what you're what you're saying. They'll simply resemble yeah fine got it and afterwards they'll proceed. So ensure that you simplify.
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I have no problem with getting my online service taken care of if, is done efficiently, orderly, and safely. ChatterPal, I believe has addressed it head on, and therefore has created an avenue for online, and brick and mortar businesses that have websites, to increase their customer service, product ordering, and even support. This in my opinion makes ChatterPal a gamechanger in technology. Everyone will be scrambling to copy this, but it starts here.
Hi Adam, just discovered your website, I really appreciate your reviews and demos of the various products you review, both very honest and very useful! I have a question about Chatter Pal. It looks great and I can see many uses to engage the website visitor. I have stated producing interactive videos and have had massive success in this regard. I see that Chatter Pal does give an embed code for use on my website, but I do not use wordpress, I use a different platform that has an HTML widget, I am not sure the Chatter Pal code will work inside that widget, it looks like it has to go into the actual page code. I will check with my tech support people about that. Do you have any idea how can I get some sample Chatter Pal code to test this on my website before purchasing on the 28th when it launches? I could then call the tech support team and ask them to help me. Thanks!
A quick note about the reviews I do on this site. The product vendors give me access to their products for free in order for me to do my review. However I make no promises to them regarding the results of my tests or what I will write in my review. Should you click a link that takes you to a sales page for a paid product for sale this link will be an affiliate link and I will be paid a percentage of the sales price should you decide to invest in it.