As you can see above you have several choices, you can ask a question, a yes or no decision question, which can branch out into multiple yes/no questions. You can allow persons to have choices and hit different buttons, you can provide a url to go to, along with uploading pictures, and even videos right into the chat stream. If you look above where the red x’s are you can see that there are two statements, and you can add more. This is where the chat typist will type several messages back to back. Somehow the chat in real time makes it look like it’s a person typing. Very impressive here.