One of the basic problems for online websites that are marketing anything whether it is a product or service or both is communication and being able to help the customer in their decision making process. With the growing demand in online marketing, customers are looking for a quick and easy way to get their browsing and purchasing done. Most customers are turned off by automated phones, or phones that put you on hold for years. Customer support and help especially in making their purchase has become paramount. Therefore tools are needed to bring this about. I believe after testing ChatterPal that the creators have solved a very important customer relational problem and have done it with automation.
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We ordered two of these for christmas. It said wait 2-3 weeks for delivery. After almost three weeks I checked online with my order number to find out the order was cancelled 2 days after I ordered, and was never notified! When my wife called customer service she was told that they had stopped making them. However, their website is still up taking orders, and come to find out this has been going on since 6 months ago!
The visitors on your web page have to recognize that a real-time conversation is the fastest way to communicate with you. Let them know that you prepare to respond. You can make use of different messages over your chat box. For instance: "Hey there, we are right here and also ready to answer your concerns!" Be initial. Examine your messages and also select the most effective one.